Delivers the hard messages and make unpopular decisions in a timely manner; to advance the longer term best interests of customers and New Zealand.

Use this material to reflect on your own context and the opportunities that you have to make development part of the way you work. 

Experiential development suggestions

• Lead a group of individuals through an significant change initiative
• Manage a crisis or ethical dilemma
• Manage a dissatisfied customer 
• Review and relaunch a product or service that is not performing

Website readings

Courage as a skill

Courage in leadership: from the battle field to the boardroom

Courageous leadership: tools to courageously give and receive feedback