What's the best way to manage conflict? transcript

(upbeat music)

Blue screen appears with text: What's the best way to manage conflict?

Text appears at bottom left of screen: Bill Perry, Deputy Comptroller Operations NZ Customs

Bill: Generally I'll have to say that the best way that I've found to manage conflict has been face to face. And it's more about using listening than talking and the best opportunities I think are conversation that is -- comes to a mutual agreement as opposed to your solution for managing the conflict.